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All questions are answered by U.S. based licensed and experienced insurance professionals.

Q:Acute Onset vs PreExisting Coverage for Stable Heart Condition on Preventive Medication My father had a stent placed in 2021 and has been stable since then. He takes blood pressure and cholesterol medications, which are preventive, but he is on active medication. If he experiences a sudden cardiac event while visiting the U.S., would this be considered acute onset of a preexisting condition, or would it fall under preexisting condition coverage only I understand that acute onset usually means a sudden, unexpected recurrence without prior treatment, but Im unsure how ongoing preventive medication affects eligibility. Can anyone clarify

A:
Your condition could fall under the acute onset of pre-existing condition. Ultimately it will be determined based on the doctors notes and the medical records at the time of service. Acute onset FAQ: /visitor-insurance-acute-onset-of-pre-existing-conditions/
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Q:I own a yoga studio & would like to take a group of yogis to costa rica for a yoga retreat. My studio insurance doesn't cover anything out of the country (U.S.). Do you offer coverage?

A:
since yoga isn't an excluded sport in our plans you can take most of the travel insurance plans in our website. Group travel: /group-travel-medical-insurance/
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Q:How do I claim for Device I have insured?

A:
You can call the phone number on your ID card or you can log into your MyAccount and clicking on claim forms. MyAccount: /myaccount/
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Q:I am US citizen living abroad, and I am going to United State, today but it says the starting day cannot be the same date I purchase.Is there anyway that I can purchase the same day

A:
There is not. you can have the plan start the next day even if you are already in the US.
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Q:Hello, i"m looking for a right insurance which can cover a helicopter evacuation up to 6000mtrs in Nepal.Please let me know if you have this package and a price?Thank you

A:
unfortunately we do not have plans that cover evacuation at that altitude.
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Q:Could you please let me know if the routine preventive maintenance visit is included in this package

A:
Unfortunately no travel insurance plan covers for preventive care.
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